Frequently Asked Questions
Everything you need to know about your journey to glowing skin.
Are Cloud Nine products tested on animals?
Absolutely not. We are proud to be 100% cruelty-free. None of our products or ingredients are ever tested on animals.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order ships, you will receive a tracking number via email to follow its journey to your doorstep.
What is your return policy for opened products?
We want you to love your glow. If you are not satisfied, we offer a 30-day return policy on all products, even if they have been lightly used.
Are your skincare formulas safe for sensitive skin?
Yes, our products are formulated with dermatologically-tested, clean ingredients intended to be gentle yet effective for all skin types, including sensitive skin.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the UK. We are working hard to bring Cloud Nine to beauty lovers worldwide very soon.
How can I check the status of my order?
You can check your order status by logging into your account on our website or by clicking the 'Track Order' link in your confirmation email.