Returns & Exchanges
At Cloud Nine, we want you to glow with confidence; if you are not completely satisfied with your purchase, we offer a hassle-free 30-day return policy for all our beauty products. Please ensure items are in their original packaging and lightly used or unopened to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the products in their original boxes and secure them in a shipping mailer to prevent damage during transit.
Attach the Label
Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy while our team processes your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing